Warning: The current browser that you are using is not supported for use with vCAC 6.0

After setting up vCloud Automation Center 6.0.1 for one of my clients, I was able to access the vCAC portal using my Firefox browser with no problem what so ever. After I have finished the configuration of vCAC and turned the setup to the customer to try it from his machine, he did not have Firefox and their corporate policy force them to use IE8 which is by the way a supported vCAC browser and I was confident it should work there with no problem. The surprise was as soon he opened up the vCAC page in his IE8, he got the following error:

‘Warning: The current browser that you are using is not supported for use with vCAC 6.0’

vCAC 6 not supported error

This has got me in doubt if I have conveyed the wrong message to the customer of IE8 being a supported browser, so I went right a head and checked vCAC 6.0.1 supported browsers list which can be found on page 14 at: http://www.vmware.com/pdf/vcloud-automation-center-60-support-matrix.pdf

The list of supported vCloud Automation Centers as extracted from the document is copied below:



Browser Support

  •  IE8
  •  IE9 **
  • IE10 **


  • Chrome 29
  • Chrome 30


  • Firefox 23
  • Firefox 24

** Compatibility mode for IE9 and IE10 is not supported. Using compatibility mode can cause blank


For sure IE8 is supported, so I was wondering what is going on. After fuzzling around, I have figured out that the documentation has failed to mention that compatibility mode is not supported for IE8 as well. Although the documentation has clearly mentioned that Compatibility mode for IE9 and IE10 is not supported, it did not mention that for IE8. All I had to do to solve the problem was to disable compatibility mode in my customer IE8 browser.  Below is the steps to do so:

1- In IE8 go to Tools => Compatibility View settings.

2- Uncheck the ‘Display intranet sites in Compatibility View’.

Disable IE8 Compatibility mode


This should get you up and running in no time. By the way, I have tested compatibility mode in IE11 and that seems to work without a problem although it is not listed as a supported browser.

Speak Your Mind